Restore your computer to factory defaults.Write/Burn a disk using the Windows integrated burning engine.Update or reinstall the Dell provided recording software.Install the latest BIOS update on your computer.Run the Windows Hardware Troubleshooter.Remove the CD, DVD, or Blu-ray drive from Windows Device Manager.Verify that the optical drive is recognized in Windows Device Manager.If the issue is not resolved, go to the next troubleshooting step. Try different brands of recordable (R) or rewritable (RW) disk.Ĭlick on the troubleshooting steps below for more instructions.See the User Manual of the disk recording software that you are using. If you are using a recordable (R) or rewritable (RW) disk, verify that the disk burning/writing session was closed correctly.
See the Dell Knowledge Base article Guide to optical disk Drives and Optical Discs. Verify that the type of disk you are using is compatible with the drive that is installed on your computer.If you are using a recordable (R) or rewritable (RW) disk that was written on another computer, ensure that the disk can play back on the computer that was used to burn/record it.If the drive is unable to read disks, see Dell Knowledge Base article Optical Drive is unable to read disks.
